Child Safety Standards

Our zero-tolerance standard

Lewo Messenger maintains a published, zero-tolerance standard against child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). There is no acceptable use of Lewo Messenger that involves the sexual abuse, exploitation, or endangerment of a child. Any account found to be engaged in such activity will be removed and reported to the appropriate authorities.

This standard applies everywhere on Lewo Messenger — one-to-one chats, group chats, channels, voice and video calls, profiles, usernames, and any media or links shared through the app. It applies to all users without exception.

Prohibited content and conduct

The following are strictly prohibited on LEWO. You must not produce, upload, send, store, share, request, solicit, promote, or facilitate access to any of the following:

• Child sexual abuse material (CSAM) — any image, video, or other depiction of the sexual abuse or sexualization of a minor, real or computer-generated.
• Sexualized content involving anyone under 18, including drawings, animation, AI-generated imagery, and text.
• Grooming — building a relationship or trust with a child to enable sexual abuse or exploitation.
• Sextortion — threatening or coercing a child using sexual content.
• Soliciting, arranging, or offering child sexual abuse, including requests for self-generated sexual imagery.
• Trafficking, advertising, or facilitating the sexual exploitation of a child.
• Any other content or conduct that endangers a child or violates child-safety law.

These prohibitions also appear in our Terms of Service. Violations result in immediate enforcement action as described below.

How to report

If you encounter CSAE or CSAM on LEWO, please report it immediately. You can report in either of the following ways:

Report in the app

Use the built-in Report action, available on:

• Messages — open the message, choose Report, and select a reason.
• Profiles — open a user's profile and choose Report user or Block.
• Channels and groups — open the channel or group details and choose Report.

When you report, you can include the specific content as evidence. The material you choose to share with your report is what allows our team to review and act on it.

Report by email

You can also contact our dedicated child-safety team directly at childsafety@lewohq.com. Please include as much detail as possible — usernames, the channel or group name, timestamps, and a description of what you saw.

Encryption and how we act on reports

LEWO is end-to-end encrypted. The content of your messages, calls, and media is encrypted on your device and can only be read by you and the people you communicate with — it is never readable by LEWO or by anyone else, including advertisers. We do not and cannot scan the content of private encrypted chats and calls.

Because of this, our ability to act on child-safety abuse relies on:

• User reports — the in-app and email reports described above.
• The content a reporter chooses to share with us — when you report a message or media, you provide that material so our team can review it.
• Non-content signals available to us — for example, account-level abuse signals and metadata that do not require reading message content.

Enforcement

When we receive a credible report of CSAE or CSAM, we act quickly. Depending on what we find, our actions include:

• Remove — taking down the reported content and the channel, group, or profile involved where we are able to.
• Ban — permanently terminating the offending account and blocking the user from creating new accounts.
• Preserve — retaining relevant account data and the reported material as evidence, consistent with our Privacy Policy and applicable law.
• Report — referring CSAM and credible threats to a child to the appropriate authorities, including NCMEC and law enforcement.

We take enforcement seriously and apply it consistently. Attempting to evade enforcement — for example by creating new accounts — is itself a violation and will result in further action.

Legal compliance and reporting to authorities

LEWO complies with applicable child-safety laws in the jurisdictions where we operate. When we become aware of CSAM, we report it to the U.S. National Center for Missing & Exploited Children (NCMEC) through the CyberTipline and, where appropriate, to local law enforcement.

We cooperate with lawful requests from law enforcement and child-protection agencies, including the preservation and disclosure of account information where we are legally required or permitted to do so. Requests from authorities should be directed to security@lewohq.com and may also be shared with our child-safety contact at childsafety@lewohq.com.

Age requirement

You must be at least 13 years old to use LEWO. Some regions require a higher minimum age; where local law sets a higher age of digital consent, that higher age applies. LEWO is not intended for children under the minimum age, and we will remove accounts that we determine belong to users below it.

If you believe an underage user is on LEWO, please report the account using the methods above or email childsafety@lewohq.com.

Child-safety point of contact

These standards are published by the developer of Lewo Messenger. Our published point of contact for all child-safety matters is:

For more on how Lewo Messenger handles your data, see our Privacy Policy and Terms of Service. You can also reach us through our contact page.